I am a genuine happy customer and find it disappointing that some people have nothing better to do than try to rain on someone else's happiness. Jemma and Michael ***In response to the individual below who had something to say on 8 October 22, I do not work for Harper weddings. Horseboxes, beer trikes are available but this is at extra cost. One more point that my guests commented on was how small the bar hatch is, and how they had to wait to get drinks. Maddie on the planning team and Freya and Antoine on the day all deserve a special mention - they were fantastic. Everyone on the team has been lovely, especially when I had the odd frustration they came across as very understanding. Harper were prompt with my refund and are currently helping me to investigate a missing wedding gift. On the day the team were wonderful, the food exquisite and overall my wedding day was everything I needed it to be. The DJ we used was half this price, but again a bit of bureaucracy to jump through with his PAT testing etc. Another issue was use of their DJ, I understand from a insurance point of view this is easier all round, but yet again at a cost of around £600 again. We had our florist do room dressing etc which worked out best all round.

if you're happy to pay the extra costs, your life will be easier, and also worth noting is that this venue is so beautiful that you may feel you don't need any extras. We got our dance floor externally in the end for a much cheaper price but had to jump through a few bureaucratic hoops and do a bit of planning on our side to make this happen. circa £600 for a dance floor that we hadn't thought about, we'd assumed things like this to be included. Their job is to make life easier, which in most instances they did, however i would advise others looking at this venue to do their homework and make sure they know exactly what they are agreeing to before they commit. However, you're not just committing to the beautiful venue, you're also committing to Harper's somewhat stringent T&C's. This uniqye business has its its pros and cons - the online planner for example is fantastic. This is why my review is more balanced and hopefully constructive rather than slating. What's super important to remember though is that this isn't just a wedding venue, it's a sole use wedding experience ran by Bijou (now Harper) weddings. it's exactly what i had in mind when I imagined my dream wedding. Save yourself the trouble, the pain, the stress, the tears. The management are disgustingly ugly in their treatment of guests. Don't be fooled by how pretty the venues are. We just want our money back to find an honest venue and (eventually) enjoy our wedding. At this point we wouldn't rebook with Bijou in any circumstance. Forget your dream wedding of we're keeping your money, if you don't like it, tough. Our other 'option' was to accept a mid-week date in a completey different month next year and still pay weekend rates!!! With them already holding most of the money (paid in advance), they're effectively trying to force people to settle for whatever suits them. We were told it was our problem, that we should claim this cancellation fee on insurance (effectively paying twice!). What we can't accept is that Bijou Weddings still expect us to pay 80% as a cancellation fee (over £12,000!) - an added stress and outright insult. Of course it needs to be postponed when everyone's health is on the line. That was disappointing, it was upsetting, but we can accept that. When coronavirus first emerged we knew there might be an impact and it was soon obvious we'd have to postpone. I can not believe how Bijou Weddings has treated us and other couples in our hour of need. There's almost nothing else we plan so far in advance, share with so many people, and spend so much on. For us, and most people, our wedding day is something very special.

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